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Your relationship with Nextra Communications Pvt. Ltd.

The term & Condition (informed as “Terms”) herein shall form the part of Customer relationship form (CRF) which determines the use of internet, Contant & Value-added services (collectively referred as “Services”) mentioned herein and signed by the customer and the same shall be legally binding on the Customer.

Acceptance of terms

Customer can accept the terms by signing the E-CAF form and Tariff selection or by clicking to accept or agree the terms where this option is made available to the customer by Nextra, in the user interface for any service. Also, if a customer starts using the services, then the customer’s use of services will be treated as acceptance of the terms.

Definitions

  • Nextra Communications Pvt. Ltd. also referred as “Nextra”/ “Service provider” having its Registered office at 101/I-A First Floor Shop, Lane No. 14, Pratap Nagar, Mayur Vihar Phase-1, Delhi-110091. Who has been granted License by Department of Telecommunications (DoT). Ministry of Communications and information Technology, Government of India, for providing internet service in PAN India region (hereinafter call as “Licensed Service Area”).
  • “Customer means any person or legal entity who has agreed to avail the services under these Terms & Conditions mentioned in this Customer relationship form (CRF).
  • “Customer Premise Equipment” (CPE) includes Modem/Router/or any other equipment installed at customer premises, whether owned by the customer or not.
  • “Customer Premises” means the address and location mentioned in the CRF by the Customer for using the service(s).
  • “DoT” means Department of Telecommunication, Ministry of Communications and Information Technology.
  • “IP” means Internet Protocol.
  • “POP” means the Point of Presence set-up by Nextra, situated at the address which would serve as a connectivity point for providing the service(s) to the customer.
  • “Pre-paid” means a mode of payment for services where a customer pays a set amount in advance of actual usage.
  • “Roaming Service” means customer access to Wi-Fi at multiple locations or area where service is offered by Nextra/ any partner/ service provider with whom Nextra has arrangements.
  • “Service(s)” means all internet access, content services, internet Telephony and other additional Value-Added/ Supplementary Services, as opted for by the customer.
  • “Tariff” means rates, charges payable by the customer for services an related conditions at which services may be provided, including deposits, installation fees, rentals, Usage charges and any other related fees or service charges. Tariff shall have the same meaning as contained in Telecommunication Orders issued by TRAI.
  • “TRAI” means Telecom Regulatory of India.
  • “Wi-Fi, Short form of Wireless Fidelity, is a technology that allows an electronic device to connect to an internet access point wirelessly (using permitted radio waves) and access internet, internet content, and exchange data wirelessly (without any need for wires).

THE ENROLLMENT PERIOD

The period of subscription shall commence upon Nextra accepting, after due verification, the customer relationship form (CRF) overleaf, duly signed by the customer and shall run in concurrence with Nextra’s License Agreement with DoT and shall be subject to all applicable laws, rules, regulations, notifications, order, directions of the Government/Court/Tribunal/TRAI/ Indian Telegraph Act, 1885, and shall further be subject to the terms of this CRF.

1. REPRESENTATIONS, WARRANTIES AND RESERVATIONS

  • 1.1. Customer must pay to Nextra the Tariff charges as published and notified by Nextra and shall be governed by the rules and regulations as specified by TRAI from time to time. The rules and regulations of India Telegraph Act, 1885 (including amendments thereto made from time to time) will be applicable to each customer ad in case of any repugnancy, the said rules/ regulations shall have overridden effect over this Form.
  • 1.2. Customer agrees that he is fully conversant with the service(s) provided by Nextra together with its specifications, requirements, limitations, etc and has signed this Form knowing and having such understanding.
  • 1.3. Nextra reserves the right to seek/ verify the particulars provided in CRF and/ or financial information from independent sources and may also carry out other verifications as deemed necessary.
  • 1.4. Nextra reserves the right to reject any application, for any reason, without liability whatsoever. Documents/ details submitted by customer along with CRF or any other enrolment form are subject to verification/clearance/acceptance by Nextra. In case of non-acceptance/ rejection of documents, refund, wherever applicable, will be made according to regulations from time to time, information provided by the customer or gathered by Nextra shall become the property of Nextra even if the application is rejected.

2. NEXTRA’S COMMITMENTS

2.1. SERVICE PROVISIONS

  • 2.1.1 Service shall be provided within a reasonable time after receipt and acceptance of CRF by Nextra and subject to technical feasibility, Nextra will connect equipment to the network and will use all reasonable endeavours to maintain connection and provide service throughout enrolment period.
  • 2.1.2 Quality, functionality and/or availability of services may be affected and Nextra without any liability, whatsoever, is entitled to refuse, limit, suspend, vary or disconnect, at any time, for reasonable cause, including, but not limited to:
    • 2.1.2.1 Government/ TRAI/DoT rules, regulations, orders, directions, notifications, etc., prohibiting and/ or suspending the rendering of such services or otherwise effecting such service directly, indirectly or consequentially.
    • 2.1.2.2 Upon delay/ non-payment of bills beyond the due date or non-deposit of any applicable fee, charges or deposits or any increase thereof, Nextra reserves the right to disconnect the service of such customer either totally or partially without any prior notice.
    • 2.1.2.3 In case the customer exhausts the subscribed data usage, validity period, or any usage limits applicable under the prepaid plan, Nextra reserves the right to suspend, restrict, or reduce the speed of services until recharge/renewal is completed by the customer.
    • 2.1.2.4 Any discrepancy/ wrong particular(s) provided by the customer in CRF.
    • 2.1.2.5 During technical failure, modification, upgradation or variation, relocation, repair and/ or maintenance of the system/ equipment.
    • 2.1.2.6 To combat potential fraud sabotage wilful destruction, etc.
    • 2.1.2.7 Any breach of this Form occurring due to acts of God or circumstances beyond the control of Nextra including insurrection or civil disorder, or military operation, national or local emergency industrial disputes of any kind (whether or not involving Nextra employees), fire, lightening, explosion, floor, inclement weather condition acts of omission or commission of person or of person or bodies for whom Nextra is not responsible or any Act, regulation or policy of the Government of India or State Government or any other Statuary Authority.
    • 2.1.2.8 Transmission limitation caused by topographical, geographical, atmospheric, hydrological and/ or mechanical conditions.
    • 2.1.2.9 If services are used in any manner which violates any law, rules/ regulations (in force from time to time) or adversely affects or interferes in any manner in rendering the services by Nextra.
    • 2.1.2.10 Interconnection between Nextra and other service provider.
    • 2.1.2.11 Any other reason/ cause which is found to be reasonable by Nextra warranting limiting/ suspension/ disconnection.
  • 2.1.3 Privacy of communications is subject to the Government’s regulations/ rules/ direction (in force from time to time) and any such other factors including but not limited to, matter relating to national security and defence.

2.2 SERVICES AND DISCOUNTS

  • 2.2.1 Nextra is entitled to add/ alter or withdraw any additional or supplementary services including the charges related to the said services at any time, in its sole direction within the realm of TRAI guidelines. Provision of additional/ supplementary services shall be on such other/ additional terms as specified by Nextra from time to time and such other terms/ condition shall be deemed to be a part and parcel of this CRF.
  • 2.2.2 All discounts or other special benefits, schemes pertaining to the service and/ or additional/ supplementary service announced from time to time shall be valid for a particular period as decided by Nextra. Nextra shall further have the sole right to withdraw/ very/extend any/ all such discounts or benefits at any time, without any notice and without incurring any liability whatsoever in this regard whether directly, indirectly or consequential.
  • 2.2.3 It is understood by the customer that the scheme if any, opted by him/ her may be withdrawn or extended by Nextra at its sole discretion and that customer shall not have any claim or right in such eventuality.
  • 2.2.4 Different plans/ schemes shall have corresponding price/ charges/ fees/ rates and terms & conditions, all of which are subject to change by Nextra from time to time, but within the overall guidelines of TRAI.

2.3 LIABILITY LIMITATION

  • 2.3.1 Nextra makes no express or implied warranties, guarantees, representations, regarding the service/ equipment etc. Unless expressly mentioned in this CRF.
  • 2.3.2 Nextra offers no warranty that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free of viruses, worms, trojan horses or other harmful components.
  • 2.3.3 Nextra shall not be liable to the customer and the customer hereby waives and agrees to continue to waive all claims/ actions of any delays, losses including, but not limited to, loss to business, profit, revenue or goodwill demands, fees, cost, expenses, or judgment, etc. direct, incident or consequential arising out of any delays, error or defects or other failure with respect to the service(s). equipment or, payment to the extent such interruption, delay error or defect is a result of or reason covered in clause 2.1.2 hereof. Further, the customer remains sole responsible for his own negligence acts or omission.
  • 2.3.4 Under no circumstances shall Nextra will be liable for any direct, indirect incidental special punitive or consequential damages that may result in any why form the customer’s use of or inability to use the service(s) or access the internet or any part thereof, or the customer’s reliance on or use of information, service or merchandise provided on or through the service, or that may result from mistakes, omission, interruptions, deletion of files errors defects delays in operation or transmission or any failure of performance thereof.
  • 2.3.5 Nextra will not be responsible for any acts of franchisees of any other third party with regards to scheme which are not expressly authorize writing by Nextra or which are purported to have been offered on behalf of Nextra without seeking explicit and specific sanction in written from Nextra.
  • 2.3.6 Nextra shall not be liable for any act of commission or omission of any third-party suppliers/ manufactures/ including any agency offering any privilege or benefits to customer.
  • 2.3.7 Nextra shall not be held liable for misuse of the customer’s services/ equipment under any circumstances including but not limited to misuse on account of access by third parties to such confidential password/ CPE information.

3. BILLING AND PAYMENT

  • 3.1. The subscription cycle shall run on a prepaid monthly or multi-month basis, or such other validity period as may be offered by Nextra from time to time. Customer shall recharge/pay in advance for availing the services.
  • 3.2. Payment through modes like Cheque/DD/Online should be made at the payment centre or other means as may be communicated by Nextra from time to time. Outstation cheque not at par, postal order or money orders will not be accepted. Outstation cheques at par will be accepted. For other payment options, please log on to Nextra’s website.
  • 3.3. The customer owns the liability for the cheques submitted. Any such cheque getting dishonoured, shall invite penalty on the customer as decided by Nextra and without prejudice to the statutory (civil and criminal) remedies available to Nextra under the law.

4. CUSTOMER COMMITMENT

  • 4.1. Customer shall make advance payment/recharge for the selected prepaid plan before activation or continuation of services. Services shall remain active only during the validity period of the subscribed prepaid plan.
  • 4.2. The customer shall ensure timely recharge/renewal of the subscribed prepaid plan to continue uninterrupted services.
  • 4.3. In case a customer contends that he has been charged wrongly, the customer shall raise a claim within 30 days from the date of recharge/payment. After examination and scrutiny, if the contention of the customer is found correct, the benefit of the excess amount shall be granted solely by way of proportionate extension of validity or adjustment in future prepaid recharge benefits, at the sole discretion of Nextra.
  • 4.4. Nextra shall be entitled to suspend or restrict services upon exhaustion of prepaid balance, subscribed data usage, or expiry of validity period. The Nextra shall be entitled to bar the availability of services upon the reaching and/or exceeding the credit limit.
  • 4.5. If the customer fails to renew/recharge the subscribed prepaid plan before expiry of validity, Nextra may suspend or disconnect the services without prior notice. Restoration of services shall be subject to recharge and applicable reactivation charges, if any.
  • 4.6. The Bills shall be shared by Nextra only through email as an e-bill to the customer. Any change in Email ID shall be communicated by the customer as per prescribed procedures.
  • 4.7. Customer have a choice to use his own router/device or can purchase from the market directly and if customer wish the router/device shall be provided by Nextra then it will be on sale basis at the applicable price as determined by Nextra from time to time, and shall be covered under a limited warranty for a period of one (1) year from the date of installation/activation, subject to the manufacturer’s warranty terms and conditions; in case of any manufacturing defect during the warranty period, the router shall be repaired or replaced, at Nextra’s discretion, without any additional cost to the customer, subject to verification and compliance with warranty conditions; however, post expiry of the warranty period, any repair or replacement shall be chargeable and borne by the customer.
  • 4.8. All taxes, present and future, and additional Taxes/Cess/GST/Duties etc., that may be levied by the Government/ local authorities, etc. with respect to the services will be charged to the customer’s account.
  • 4.9. The customer shall and undertakes to fully comply with all applicable laws, bye-laws, rules, regulations, order direction, notifications, etc, including without limitation to the provisions of the Indian telegraph Act, 1885, the Indian Telegraphs Rules, 1985 made there under, TRAI Act, and any amendments or replacements made thereto from time to time issued by the Government/Court/Tribunals/TRAI and shall also comply with all the direction issued by Nextra which relate to the network, service, equipment, or connected matter. Customer shall provide Nextra with all the co-operation that it may reasonably require from time to time in this regard.
  • 4.10. The customer will ensure that the services provided by Nextra shall not be used for purposes other than the purposes declared herein and the purpose is permissible under the applicable statutory or regulatory provisions issued by DoT or TRAI.
  • 4.11. Registration of DoT under the other service provider (OSP Category): As per guidelines issue by DoT from time to time, OSP such as Call Centers (both international and domestic), Network operation Centers, Vehicle tracking system, Tele-Banking, Tele-Medicine, Tele-Trading, E-Commerce, shall have to be registered with DoT for their respective services and location of operations (for details, refer to www.dot.gov.in). Persons intending to avail Nextra services for providing the said services must first furnish the copy of registration certificate issued to them by DoT along with CRF.
  • 4.12. In the event Wi-Fi network is installed in the customer’s premises, then (a) it will be registered with Nextra, (b) The customer undertakes to use secured Wi-Fi network connection to avoid any misuse, (c) The customer undertakes that he shall be solely responsible for any use/misuse of any Wi-Fi installation, (d) Customer is required to set up and maintain its own authentication mechanism for its internet usage over Wi-Fi, (e) The customer undertakes to keep a log of all the events on Wi-Fi network for a period of at least one year and shall provide the same to the regulatory and/ or security agencies.
  • 4.13. Nextra shall have the right to inspect the installation/billing address of the connection and customer shall provide all the necessary support and access to Nextra for the same.
  • 4.14. It would be customer’s responsibility to ensure that password/CPE information, if provided, is kept confidential. Nextra shall not be held liable for misuse of customer’s services/Equipment under any circumstances including but not limited to misuse on account of access by third parties to such confidential password/CPE information.
  • 4.15. The customer undertakes & agrees that, after installation and activation of the connection, Nextra shall not refund any amount deposited by the customer.
  • 4.16. The customer agrees to indemnify Nextra Communications Pvt. Ltd., its employees, agents, directors and investors for losses and expenses incurred by Nextra, which may arise out of any misuse of the service by the customer or its associates etc., if any. The customer undertakes to take all reasonable steps to prevent unauthorized access to the service. Nextra’s aggregate maximum liability to the customer in respect of any direct loss whether such claim arises in contract or in tort shall not exceed a sum equal to the amount of the last issued bill or amount equivalent to one month of invoice, whichever is less.

5. METERING AND CLOSURE

The procedure for metering of charges, shifting, transfer, closure of services, etc., shall be such as may be determined and/or varied by Nextra from time to time.

6. TERMINATION

Unless provided elsewhere, either party may terminate the enrolment by giving the other party not less than 30 days prior notice in writing, but such a notice shall not absolve the customer of its liability to make immediate payment of the amounts that may be due, outstanding as on date of termination.

7. TRANSFERABILITY

The services/connection given under this CRF shall normally be non-transferable. However, the customer may seek prior consent from Nextra for seeking transfer. In case of such request being agreed by Nextra, the primary customer & transferee shall fulfil all required formalities. The primary customer shall be liable to fully discharge his duties till the date of transfer.

8. THIRD-PARTY PAYMENTS

Nextra’s acceptance of payment from a person other than the customer will not amount to Nextra having transferred or subrogated any of the rights or obligation of the customer to such third party.

9. TIMELINE FOR ACTIVATION

It is clearly understood that installation, and/or provisioning of services required several vital and time-consuming activities inter-alia, including technical feasibility check, laying down of cable/fiber, proper wiring of the area/ premises, other technical requirements, etc., and therefore Nextra does not prescribe or hold out any fixed timeline after execution of the CRF during which the said services shall be activated. Nextra shall endeavour to activate the services within reasonable time on best effort basis and it is expressly agreed that the customer shall not be entitled to raise any claim or action or damage of whatsoever nature on account of delay in activation of services and the customer shall only be entitled to refund of the initial amount paid.

10. CUSTOMER PREMISE EQUIPMENT

Nextra shall not be liable for any claim, loss or damage of whatsoever nature that may arise due to use/installation of equipment in customer premises that are not provide by Nextra. Nextra will have no role, whatsoever, in the equipment’s functioning and warranty, etc., and will not be responsible for any defect/fault etc., at any time during the life of the equipment whether within warranty or after warranty period of the equipment.

It would be sole responsibility of the customer to ensure that his/its supporting equipment is well maintained and fully backed by all required licenses and approvals. Nextra shall not, in any manner, be responsible on account of any consequences directly attributable to any malfunction of such equipment or non-procurement of such required license. Approval from concerned authorities.

11. IP ADDRESS

The Customer understands and agrees that IP addresses allocated to the customer through Nextra are non-portable and shall continue to remain the exclusive property of Nextra.

12. OWNERSHIP OF EQUIPMENT, AND SHIFTING OF CONNECTION

The customer shall not remove or shift or cause to remove or shift any equipment installed by Nextra the customer’s premises (the said location). In case of such shift, Nextra will not be responsible for any change in quality of service. Shifting of connection and services within customer premises or to another location would be subject to technical feasibility applicable charges would apply to customer’s request for shifting of connection to new location within the premises or to another location. All equipment’s and wiring supplied by Nextra shall always be the property of Nextra. Ther customer shall not claim any lien, charge or any form of encumbrance over such equipment at any time. Customer is responsible to protect the equipment from any theft or damage. In case of theft or damage of equipment, then the customer agrees to compensate with such amount as may be decided by Nextra.

13. SERVICE DISCONNECTION

The customer shall clear any applicable charges relating to equipment, or other dues payable up to the date of disconnection.

14. PROHIBITORY CLAUSES

  • 14.1. Services provided by Nextra shall be used only by the customer or persons authorized by him for their own use and shall not be resold in any way whatsoever.
  • 14.2. The customer shall not use the service(s) for any of the following activities:
    • a) Voice communication from anywhere to anywhere by means of dialling a telephone number (PSTN/ISDN/PLMN).
    • b) Originating the voice communication service from a Telephone in India or laminating the voice communication to Telephone within India.
    • c) Establishing connection to any Public Switched Network in India and/ or establishing gateway between internet & PSTN/ISDN/PLMN in India.
    • d) Use of dial up lines with outward dialling facility from nodes.
    • e) Interconnectivity with other ISP’s.
  • 14.3. The customer shall not communicate, send, transmit, download or in anyway deal with any objectionable or obscene or pornographic, messages or communications, which are inconsistent with the established laws of the country, over the network offered and established under the said services.
  • 14.4. The customer is not authorized to use the service for any unlawful, immoral, improper or abusive purpose, or for sending obscene, indecent, threatening, harassing, unsolicited message or message affecting/ infringing national security nor create any damage or risk to Nextra or its network and/ or other customer.
  • 14.5. The customer shall not resort to hacking, cracking, spamming, destroying or corrupting any of the sites on the internet, not shall indulge in any of the offences, more specifically defined under the information Technology Act, 2000. Without prejudice to any action under law for the time being in force, violation or breach of any of these terms and conditions shall entitle Nextra to immediately discontinue the said services forthwith.
  • 14.6. The customer undertakes and agrees to take the required measures to ensure that spam malicious traffic is not generate from the customer’s end. If at any time spam activity-unwanted or malicious is observed from the customer’s link, Nextra reserves the right to lock/ suspect or terminate the link immediately without any notice.
  • 14.7. Title & Intellectual Property Rights of Services & Content provided by Nextra are owned by Nextra, its agents, suppliers or affiliates or their licensors or otherwise owners of such material are protected by copyright laws and treaties. The customer is prohibited from misusing, copying, re-producing, distributing, transmit, publish, publicly perform or exhibit, alter, adapt, customize the content or any portion provided through the Nextra online portal (provided as part of its Value-Added offering) or through any other Nextra platform. The content shall include technological measures for the production of the content, to use the content as per the usage rules. Any technological measures to alter, amend or change the usage rules embedded into the content in any manner shall result in civil and criminal liability, under the Information Technology Act, 2000 or any other applicable law under copyrights.
  • 14.8. Individuals/Groups/Organizations are permitted to use a customer encryption upto 40-bit key length in the RSA algorithms or its equivalent in other algorithms without having to obtain permission. However, if encryption equipment’s higher than this limit are to be deployed, individuals/groups/organisations shall do so with the permission of DoT and deposit the decryption key, split into two parts, with DoT.
  • 14.9. Nextra may block internet sites and/ or individual customer, as identified and directed by the Statutory Authorities or Security Agencies from time to time.

15. SOFTWARE LICENSE

Nextra grants to the customer and the customer so accepts a non-exclusive and non-assignable license to use any software provided by Nextra to access internet. The title to all such software would be at all point of time continued to vest with Nextra.

16. PRIVACY AND CONFIDENTIALITY

Notwithstanding anything contained herein, Nextra reserves the right to access information over the network established by the customer, if required in pursuance of the laws of the land, and as specifically provided for under the Information Technology Act, 2000.

17. ADVERTISEMENTS

While accessing internet and the Service(s), advertisement/promotions shall be displayed. The customer agrees that he has no objection of any kind or manner to the placement of such advertisement/promotions, etc., while using or availing the said services.

18. DISCLAIMER

  • 18.1. Through every effort is being made to provide best quality of services, Nextra shall in no event be responsible to the customer or to any third party, for deficiency in data transmission or for any inconvenience damage or loss that may be caused to any one or of any kind arising thereof.
  • 18.2. The liability, if at all and if any, of Nextra would be restricted to that of a service-provider, and notwithstanding anything contained herein, in no case and eventuality would Nextra be responsible for any responsibility on account of any of the content that may be communicated, disseminated, transmitted, downloaded, stored, either on a permanent or temporary basis, or in any way dealt with by the customer using the services provided by Nextra.
  • 18.3. Download/Upload speed indicated is speed up to our ISP node. Broadband speed available to the customer is the maximum prescribed speed for which the customer is entitled and Nextra does not hold out any assurance that the said speed shall be maintained at all times and the same may very depending upon the network congestion, technical reason or any other unavoidable circumstances.
  • 18.4. Customer will be allotted total Primary Bandwidth up to 3000 Gb per month and if same is consumed within the one month, then secondary speed up to 5 Mbps will be applicable and same can be amended time to time as per TRAI notification.

19. AMENDING THE FORMS

  • 19.1. Nextra shall have the option to vary, alter or amend any Terms & Conditions forming part of this CRF due to administrative and commercial compulsions or for any other reason considered necessary in the interest of business operation. The Terms & Conditions would be updated on the website, www.nextracommunications.com. The customer’s continued use of services or payments to Nextra even after such change/variation/alteration will constitute the customer’s consent or approval to all such amendments/alteration.
  • 19.2. The failure of any party thereto at anytime to require performance by the other party of any obligation/ provision of this CRF shall not affect the right of such party to require performance of that obligation/provision subsequently. Waiver by any party of breach of any provision/obligation of this Form shall not be constructed as waiver of any continuing or succeeding breach of such provision, or waiver of the provision, itself or a waiver of any right(s) here under.
  • 19.3. If any part of this Form is held invalid, the remaining provisions will remain unaffected and enforceable, except to the extent that Nextra’s rights/obligations under the CRF are materially impaired.

20. GRIEVANCE REDRESSAL

In case of any complaint or grievance relating to the services, the customer may contact Nextra’s customer care through the prescribed channels. Nextra shall endeavour to resolve all complaints within a reasonable period in accordance with applicable laws and regulatory guidelines.

21. FORCE MAJURE

Notwithstanding anything contained herein, Nextra shall not be liable for any failure or delay in performance of its obligations due to events beyond its reasonable control, including but not limited to acts of God, fire, flood, earthquake, war, riots, strikes, pandemics, governmental actions, failure of power supply, network breakdown, or failure of third-party service providers (“Force Majeure Event”). During the continuance of such event, Nextra’s obligations shall remain suspended to the extent affected, and Nextra shall make reasonable efforts to resume services upon cessation of the event. No compensation or refund shall be payable for such interruption, and if the Force Majeure Event continues beyond 30 days, either party may terminate the services without liability, subject to settlement of dues up to the date of termination.

22. OTHER MATTERS

  • 22.1. Any notification required to be given by the customer to Nextra shall be given in writing and shall be deemed to have been delivered to Nextra when it is actually delivered. Any notification required to be given by Nextra shall be in such form as may be prescribed by Nextra from time to time. If sent by post it shall be deemed to have been delivered within 48 hours of posting. Where two or more persons constitute the customer, their liability under the Form is joint & several. Nextra without notice may assign and/ or delegate all/ or parts of its obligations, rights, and/ or duties under this CRF to any third party.
  • 22.2. The CRF binds the Customer and his heirs, executors, administrators, successors, and permitted assigns, wherever applicable and also binds Nextra and its successors and assigns.
  • 22.3. The information provided overleaf shall be treated as part and parcel of this CRF.
  • 22.4. The headings are for convenience’s sake only and shall not affect the meaning of the provision thereof nor can the provisions be interpreted in the light of such headings.
  • 22.5. In case the customer terminates the services before completion of the minimum commitment period (if applicable), Nextra shall be entitled to levy early termination charges as per the applicable tariff plan.
  • 22.6. Customer shall be liable for damages, penalties, and regulatory consequences arising from misuse.

23. DISPUTE RESOLUTION

Any dispute arising out of or in connection with this Agreement shall be referred to a sole arbitrator mutually appointed by the parties, failing which the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi, and the proceedings shall be conducted in English. The arbitral award shall be final and binding on the parties, and courts at New Delhi shall have jurisdiction.

24. ACCEPTANCE BY CUSTOMER

The customer has fully read/has been explained in vernacular, verbatim the Terms & Conditions of this CRF and confirms that he has understood the contents thereof and has signed in taken of his unconditional acceptance of the aforesaid Terms & Conditions, with the understanding that this is a valid and binding document and can be enforced in accordance with the law.

Company Details

Nextra Communications Pvt. Ltd.
PLOT NO 4B, TRICON TOWER, MAYUR VIHAR DISTRICT CENTER PHASE 1 EXTENSION, East Delhi, Delhi, 110091
CIN No.: U74140DL2016PTC292468